| 10.00 |
Sean Bucknall (CA,
Director, Treasurer TSANet Europe)
Colin Hughes (Symantec, Director, Chairman
TSANet Europe) |
|
Welcome to Ditton Manor!
Meeting overview & objectives |
| 10.10 |
Julie Baxter (CA,
Technical Support Planning Director)
|
| Collaboration & Codes of
Conduct |
This
session covers off key trends and technologies on the horizon and
how these will impact on support services. |
| 10.30 |
Stephen Martin
(Market
Clarity, IT Researcher) |
 |
| Trends & Tribulations |
| 11.15 |
Rachel McCrindle
(Reading University, U.K.) |
| Future – What Future? |
| Break 12.00 |
| 12.15 |
Bob Plumridge
(SNIA
- Storage Networking Industry Association)
|
|
| The Role of Storage in the
Grid Computing Space |
| 13.00 |
Leigh Darby
(Executive
Director, TSANet Europe) |
| Summing up Session One |
| Lunch
13.10 - 14.00 |
Ian Osborne |
Ian
Osborne was appointed project manager for the Grid Computing
Now! Project in February 2005. Intellect is the UK trade association
for the IT, telecoms and electronics industries. Its members
account for over 80% of these markets and include blue-chip
multinationals as well as early stage technology companies.
Intellect is leading the Grid
Computing Now! project in partnership with the National
e-Science Centre in Edinburgh, a world leader in Grid Technologies
for e-Science, and CNR Ltd, a Bristol based management consultancy. |
Ian
has a Masters Degree in the Management of Technology, a joint
degree awarded by the Universities of Sussex and Brighton
in 1992. He is a Member of the British Computer Society and
a Chartered Information Technology Professional, a member
of the Association for Computing Machinery and an Associate
Member of the Institute of Electrical and Electronics Engineers. |
|
This
session looks at the Best Practice policies and procedures and in
particular the impact that ITIL is having on the support community. |
| 14.00 |
Ian Osborne
(Intellect/DTI) |
| Virtualisation,
Grid Computing & SaaS |
| 14.45 |
Michelle Hales (ConnectSphere,
Training Director and Consultant – IT Service Management) |
| Beyond ITIL ... |
Michelle is ConnectSphere’s Training
Director, and is an accredited ISEB trainer. She develops
and delivers IT service management courses at all levels,
with excellent client feedback and pass rates. She holds
the ITIL V3 Manager’s Bridge Certification in Service Management,
and is in the Institute of Service Managers. She has facilitated
many client Workshops for both ITIL and ISO/IEC 20000 covering
both process improvements and personal development sessions.
She has represented IT at Board level, and managed the Business
and Supplier relationship, and has played a lead role in
two radical change programs, including the set up of a Shared
Service Delivery model. Her responsibility has covered the
process and governance of Service Management best practice.
|
Michelle Hales |
Michelle has wide experience of the
Service Desk, Service Level Management, Change and Release
Management processes, and has worked on a number of organizational
change programs. Michelle is an NVQ Assessor and Internal
Verifier, and has led NVQ Level 3 programs. Michelle has
sat on the itSMF Marketing sub committee and is a Vice Chair
for one of the itSMF Regional groups. She reviewed the BSI
Code of Practice on IT Service Management that won an itSMF
award in 1999. She has recently contributed to the ITIL
V3 Service Transition book, and subsequent industry training.
|
|
Break
15.45 |
| 16.00 |
Alain Cadorette
(Director, Novell, TSANet Europe )
Dennis Smeltzer
(Executive Director, TSANet Inc.) |
|
| TSANet Globalization - Special Resolution |
| 16.45 |
Nicki Sanday
(Company Secretary, TSANet Europe)
Sean Bucknall
(Treasurer, CA, TSANet Europe ) |
| TSANet Annual General Meeting |
